During implementation – as you grow – for new hires – as roles change within your organization – you’re never on your own.
Our team is here to give you just the help you need, just when you need it.
The support we have received has been nothing short of outstanding. The entire FISCAL Credit Suite team really understands customer support and service after the sale. It’s a difference that has been noted by all of us who have worked with you.
– Bank President, Louisiana
Our one-on-one introductory walk-throughs lay the groundwork for quick and continuing success. For administrators and full users of our programs, we’ll schedule about an hour over the phone, with a web connection for screen sharing. This individualized attention develops confidence and proficiency in the software from the very beginning, as you discuss it, see it, and use it right away, with an expert to guide you.
Our introductory and how-to videos get right to point. The on-demand format allows you to watch what is important to you, at a time that is convenient for you. The videos range in length from three to ten minutes, and can be viewed as often as necessary.
Our webinars are tailored to your audience, so you can be sure everyone walks away with the information and skills appropriate to their various roles. In discussion with your leadership, we will analyze your institution’s needs and outline the best agenda, often a series of shorter sessions focused by task and topic. Training combines instruction, real-world scenarios, and hands-on exercises.
Our full training at your location puts all the benefits of our in-depth knowledge and expertise at your disposal. In addition to a custom agenda defined by your interests, real-world scenarios, and hands-on exercises, we can work with your actual policies and case files, giving your team the most interactive, relevant, and consultative training available.
THREE STEPS TO SUCCESS
Our program experts will work with your staff to ensure successful software installation and deployment throughout your organization.
Whether it’s a quick question or a more technical issue, support is available through multiple channels: online, email, or phone, giving quick and easy access to the support you need.
Want to get the most from your FISCAL Credit Suite software? Leverage our expertise to get the most from your investment.